HIGHSTONE INTERNATIONAL UNIVERSITY · RESEARCH & DEVELOPMENT

Optimizing Hospital Performance Through Patient- Centered Care: Integrating Feedback, Experience, And Quality Improvement

Management Studies · Lead researcher: Shambhu Mahato, Birendra Yadav

RESEARCH PROJECT

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Patient-centered care (PCC) – defined as care that respects and responds to individual patients’ preferences, needs, and values – has been widely recognized as a core domain of health care quality. Extensive evidence suggests that integrating PCC principles into hospital practice can improve clinical outcomes, patient satisfaction, adherence, and operational efficiency.
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